A straightforward and genuine approach to leadership! A quick read and may be the missing link! -Frankie Valentine, Reader

If I describe a work environment that included … feeling connected, an opportunity to make a difference, adding & getting value, and...

Do hard things.    Often, when leadership abandons or dismisses non-negotiable standards, it is similar to teachers grading on a curve....

Process creates behaviors.  Behavior creates habits.  Habits done repeatedly create culture.  Culture produces results.    In our...

It has been a constant message the last 60 days: focus on the 5’s, learning all we can from the 5’s inside and outside our business....

Be a 5. Be lovable.     Whether we are talking about creating that cultural guest experience or employee engagement, earning a 5 and...

Often, when a business transitions their approach, it is challenging to know – did it or does it work? Normally, I encourage people to...

There is a misconception that conflict means combative. If you address conflict quickly and relentlessly, it can mean nothing more than...

Yeah, but we were busy.  But they were new.      These two phrases excellent businesspeople rarely utter. Not because they won’t be busy...

Typically, I reference how being the best can conflict with being excellent when the best is overly simplified as being better than...

No one should ever guess the answer to “How am I doing”? The role of a leader is to learn how to close the gap between perception and...

Something else happened in the first half of May … we have multiple stores up in sales. That could mean the beginning of a turn in sales....

What type of leader do you think you are? Honestly, it doesn’t matter unless you are egocentric or amazingly insecure. People do not...

You must create win-win relationships. Everyone values different wins. Employees who do not value what you value are not necessarily good...